FAQ

Order before 6 pm (Paris time) for same-day processing. Estimated delivery to the Netherlands and mainland France is 5–8 business days after dispatch. Processing your order does not mean the parcel has already been dispatched. We email your tracking link as soon as your order ships. Weekends and public holidays do not count towards the estimated delivery period. These are estimates, not a guaranteed delivery date.

For the Netherlands and France: €4.95 below €60 and free shipping from €60. The final shipping cost is shown at checkout before payment. See shipping details.

We deliver to the Netherlands and France. For another destination, check availability and the shipping price at checkout before placing an order.

When your order ships, we email you a tracking link. Open that link for the latest parcel update. Check your spam folder if you cannot find the email.

If the estimated delivery period has passed, or tracking shows a delivery you have not received, email info@zunada.com with your order number. We will check the shipment with our delivery partner.

You can request a return within 30 days of delivery. Email info@zunada.com with your order number and the item you want to return. We will send the return instructions. Please read the return conditions before sending a parcel.

Email info@zunada.com with your order number and a description of the problem. If useful, include photos of the item and packaging. We will explain the next steps. The 30-day return period does not limit your statutory rights for faulty goods.

Refunds go back to the original payment method. See the return policy for the process and timing. Contact us with your order number if you need an update.

Contact info@zunada.com as soon as possible with your order number and the change you need. We will check whether the order can still be changed before dispatch. If it has already shipped, we will explain your options.

The payment methods available for your country are shown at checkout. Review your order total and shipping cost before confirming payment.

Enter your code in the discount field at checkout and apply it before paying. Check that the discount appears in your order total. Eligibility and whether discounts can be combined depend on the offer.

Start with the label and instructions supplied with your item. Our Materials & care page explains what to check before cleaning or charging. Contact us with the product name if you need help.

Our range is intended for everyday comfort and relaxation. It is not intended to diagnose, treat or cure a medical condition.

Email info@zunada.com or use our contact form. We aim to reply within 24 hours. Include your order number if your question concerns an order.